Responsible Gaming at tkapk — Play Smart, Stay Safe

1 Our Commitment to Responsible Gaming

tkapk exists to provide Bangladeshi players with a world-class online entertainment experience — one that is exciting, fair, and above all, safe. We believe that gambling, when approached with awareness and healthy limits, is a legitimate form of recreation enjoyed by millions of adults across Bangladesh and around the world. However, we also recognise that for a small number of players, gambling can shift from entertainment to a source of harm. It is our responsibility to ensure that those players have access to every tool and resource they need to regain control.

Our responsible gaming framework is not a compliance checkbox — it is a genuine commitment embedded in how we design our platform, train our support staff, and communicate with our players. Every feature described in this guide is available to all registered tkapk players at no cost, with no waiting period, and with no penalty to their account standing.

tkapk's responsible gaming policy applies equally to all game types available on the platform, including cricket betting, BPL and IPL markets, live dealer casino tables supplied by Evolution Gaming and Ezugi, slot games from Pragmatic Play and NetEnt, and instant-win titles. No game category is exempt from these protections.

2 Age Restriction Policy

tkapk strictly enforces an 18+ age restriction across the entire platform. Players must be 18 years of age or older to create an account, make a deposit, place a bet, or claim any bonus or promotional offer. This policy is non-negotiable and is applied uniformly to all players regardless of their city of residence within Bangladesh — whether Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

2.1 Age Verification During KYC

Before any withdrawal is processed, every tkapk account is subject to our Know Your Customer (KYC) identity verification process. As part of KYC, you must provide a copy of a valid government-issued photo identity document — your National Identity Card, Bangladeshi passport, or BRTA driver's licence — which confirms your date of birth. Any account where the submitted document shows the holder is under 18 years of age will be permanently closed, and all activity on that account will be reviewed in line with our compliance obligations.

2.2 Protecting Minors in Your Household

If you share a computer, smartphone, or tablet with members of your household who are under 18, tkapk strongly recommends that you:

• Always log out of your tkapk account when you are not actively using it
• Use a strong, unique password that other household members do not know
• Enable device-level parental controls to restrict access to gambling websites
• Never save your tkapk login credentials in a shared browser profile
• Consider using free parental control software such as Net Nanny, Bark, or your mobile carrier's family safety tools to block gambling-related content on devices used by minors

3 Deposit Limits

One of the most effective tools for maintaining control of your gambling expenditure is a deposit limit. tkapk allows every registered player to set a maximum deposit cap at three different time intervals — daily, weekly, and monthly. These limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, so that the total amount deposited within the chosen period never exceeds the cap you set, regardless of which payment channel you use.

3.1 How to Set a Deposit Limit

1. Log in to your tkapk account

   Complete the tkapk login process using your registered mobile number and password, and confirm via the OTP sent to your mobile.
2. Navigate to Account Settings

   From the main menu, go to Account Settings and select the Responsible Gaming tab.
3. Select Deposit Limits

   Choose whether you want to set a daily, weekly, or monthly limit — or all three simultaneously for layered protection.
4. Enter your limit in BDT

   Type in the maximum amount in Bangladeshi Taka (BDT) you are comfortable depositing within that period. For example, ৳5,000 per week or ৳15,000 per month.
5. Confirm and save

   Your limit is active immediately. Any attempt to deposit beyond the cap within the set period will be automatically declined by the system.

4 Time-Out Features

A time-out is a short-term break from the tkapk platform that allows you to step away from gambling without permanently closing your account. It is suitable for players who recognise that they need a pause — perhaps after a losing streak, during a period of personal stress, or simply as a routine healthy habit — but who do not feel they need the full commitment of a long-term self-exclusion.

4.1 Available Time-Out Durations

tkapk offers the following time-out periods, all of which can be activated immediately from your account settings without contacting support:

• 24-hour time-out: A single day's break. Suitable for players who want to sleep on a decision or cool down after an emotional session.
• 7-day time-out: A full week away from the platform. Useful for players who want a structured weekly reset.
• 30-day time-out: A month-long pause. Appropriate for players who are travelling, busy with work or family commitments, or simply want a longer planned break.

4.2 What Happens During a Time-Out

While a time-out is active, your tkapk account remains intact — your balance, betting history, and account details are all preserved. You will not be able to log in, place bets, or make deposits. Any pending bets placed before the time-out was activated will be settled in the normal way, and any winnings from those bets will be credited to your account balance, which will be accessible once the time-out expires.

tkapk will also suppress all promotional and marketing communications to your registered email address and mobile number for the full duration of the time-out. You will still receive essential operational messages, such as account security alerts.

4.3 Session Duration Reminders

In addition to structured time-outs, tkapk offers in-platform session reminders. You can configure a reminder to appear after 30 minutes, 1 hour, or 2 hours of continuous play. When the reminder appears, you will be shown your total session duration and net win/loss figure for the session, along with a prompt to continue playing or step away. These reminders are available for all game types, including live cricket betting markets during BPL and T20 World Cup events.

5 Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available to tkapk players. If you believe that your gambling has moved beyond entertainment and is causing harm to you or your family, self-exclusion allows you to close your tkapk account for a defined minimum period or permanently. This is a serious step and one that tkapk's support team is trained to facilitate with care and discretion.

5.1 Self-Exclusion Periods

The following self-exclusion periods are available:

• 6-month self-exclusion: Your account is closed for a minimum of 6 months. After 6 months, you may request reinstatement, but the process includes a 7-day cooling-off review period.
• 1-year self-exclusion: A 12-month account closure. This is the recommended minimum for players who have identified a recurring pattern of harmful gambling behaviour.
• 5-year self-exclusion: A long-term break suitable for players who want a significant, extended period away from online gambling.
• Permanent self-exclusion: An irreversible account closure. Once a permanent self-exclusion is applied, tkapk will not reinstate the account under any circumstances. This option is available for players who have decided definitively that online gambling is not compatible with their life and wellbeing.

5.2 How to Request Self-Exclusion

To activate self-exclusion, contact the tkapk support team via live chat from within your account dashboard. Inform the support agent that you wish to self-exclude and specify the duration. The agent will guide you through the process, which takes no more than a few minutes. Alternatively, you may submit a self-exclusion request by contacting [email protected] (plain text — not a clickable link). Self-exclusion requests are processed within 24 hours of receipt, and account access is suspended immediately upon processing.

5.3 Marketing Suppression During Self-Exclusion

As soon as a self-exclusion is activated, tkapk will remove your contact details from all marketing lists. You will not receive any promotional emails, SMS bonus offers, or re-engagement communications for the entire duration of your self-exclusion period. If you ever receive a marketing message from tkapk during a period of active self-exclusion, please contact the support team immediately so we can investigate and correct the issue.

6 Recognising the Warning Signs

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gambling is beginning to have a negative impact on your life. If you identify with several of these, we encourage you to reach out to the tkapk support team or one of the independent organisations listed in Section 7.

• Spending more money on gambling than you originally planned or can afford
• Chasing losses — betting more to try to win back money you have lost
• Gambling for longer periods than intended, losing track of time
• Lying to family members or friends about how much you gamble or spend
• Neglecting work, study, or family responsibilities because of gambling
• Borrowing money — from friends, family, or through loans — to fund gambling
• Feeling anxious, irritable, or restless when not gambling or when trying to cut down
• Using gambling as a way to escape stress, depression, or difficult personal situations
• Failed previous attempts to reduce or stop gambling on your own
• Gambling becoming your primary source of excitement or emotional relief

6.1 Healthy Gambling Habits

In contrast to the warning signs above, the following habits characterise healthy, recreational gambling:

• You set a budget before each session and stick to it
• You treat gambling as entertainment, not a source of income
• You are comfortable walking away after a loss without chasing
• You balance gambling with other hobbies and social activities
• You never gamble when you are upset, stressed, or under the influence
• Your family and close friends are aware you gamble and have no concerns

7 Support Resources

If you are concerned about your gambling behaviour, or about the gambling of someone close to you, there are a number of organisations that provide free, confidential support in Bangladesh and internationally. tkapk encourages all players to make use of these resources without hesitation.

7.1 Professional Counselling in Bangladesh

If you are based in Dhaka, Chittagong, Sylhet, or another major city in Bangladesh and would like to speak with a counsellor about gambling-related concerns, we recommend contacting the mental health helpline operated by the National Institute of Mental Health (NIMH) in Dhaka. NIMH provides outpatient counselling services and can refer patients to appropriate specialists. You can also speak with your general physician, who can refer you to a licensed psychologist or psychiatrist experienced in behavioural addiction.

7.2 Gamblers Anonymous

Gamblers Anonymous is a worldwide fellowship of men and women who have joined together to address their common problem with compulsive gambling. GA uses a 12-step recovery programme and peer support model that has helped millions of people worldwide regain control of their lives. Meetings are available in multiple formats, including in-person and online video meetings that can be attended from anywhere in Bangladesh.

7.3 Gambling Therapy (International)

Gambling Therapy is a global online support service offering free practical advice and emotional support to anyone affected by gambling problems, including family members and friends of problem gamblers. Their website provides live chat support in multiple languages, self-help tools, forums, and one-to-one therapy sessions. English-language support is available around the clock.

7.4 Supporting a Family Member or Friend

If you are concerned about the gambling behaviour of a family member — a spouse, parent, sibling, or child — it can be difficult to know how to help. Gambling addiction often involves denial, secrecy, and shame. The most important steps you can take are to stay informed, maintain open and non-judgmental communication, and encourage the person to seek professional help. Never pay off a problem gambler's debts, as this removes a natural consequence that may motivate change. Seek your own support too — living with a problem gambler is stressful, and organisations like GamAnon exist specifically to support families.

8 Contact Our Support Team

tkapk's support team is available 24 hours a day, 7 days a week — including during Eid, Pohela Boishakh, Victory Day (December 16), and all other Bangladeshi public holidays. Whether you want to activate a deposit limit, request a time-out, begin the self-exclusion process, or simply talk to someone about your gambling, our trained support agents are ready to help in English.

All responsible gaming requests are handled with complete confidentiality. Your account standing, bonus eligibility, and withdrawal rights are not affected in any way by contacting support about responsible gaming matters. We will never penalise a player for seeking help.

You may also access your responsible gaming tools directly by visiting the Responsible Gaming section inside your tkapk account dashboard after completing the tkapk login process. All tools — deposit limits, session reminders, time-outs, and self-exclusion — are available there without needing to contact support, though our team is always available if you prefer to speak with a person.

If you are in immediate distress or experiencing a mental health crisis, please contact the National Institute of Mental Health (NIMH) in Dhaka or your nearest hospital emergency department. tkapk's support team can provide responsible gaming assistance but is not a substitute for professional mental health care.